FAQ's
Why buy from
A&W?
Buying Pre-owned is not only sustainable but it can also provide access to brands that may not be possible at retail prices.
The brands we have on the site, such as Drake's, Husbands, Rolex and Omega - make items to last a lifetime, and in a lot of cases get better with age. we may throw in the odd high-street here and there, but they'll only be from pre-owned sources and in great condition. We select and quality check each item carefully prior to going live on site.
We love what we do, and as we're a small company we can keep margins low and provide maximum value to our customers.
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What is your return policy?
We have a 14-day standard return policy if there's an obvious pre-existing issue that isn't listed or shown in the photos. All items must be returned in the same condition as when they were sold. In order to be as sustainable as possible we can not accept returns for sizing issues.
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We quality check every piece so there shouldn't be any major flaws but if you have any questions about an item please let us know and we'd be happy to help!
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Whats's up with your packaging?
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Our packaging is carefully picked to be as good to the environment as it is to us.
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You may receive your watch in an old cigar box straight from Havana, wrapped in our local tailor's off-cuts or in a nestled safely in a hollowed-out old book.
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When we have to use plastic it will either be reused or recyclable.
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We are always looking at new ways to be better at this so, if have any ideas, please get in touch.